Return & Replacement Policy

Replacement Policy and are services of Geographic Enterprises, LLC.

Custom Products

Geographic Enterprises does NOT accept returns of Custom Products such as Custom Printed Maps or Graphics unless there was a mistake made by Geographic Enterprises staff.

Mistakes by the Geographic Enterprises Staff

First and foremost, we want you to get the product or service you need. If the people here at Geographic Enterprises make a mistake, we will simply correct the error. There is no additional charge to you. And, we apologize for any inconvenience.

I ordered the wrong product!

If you find that you have ordered the wrong product, we can help. Call us to discuss the product you want. Return the unwanted product in its original and re-sellable condition. We will apply the cost of the original product to the replacement, less a 15% restocking fee and any shipping & handling charges.

What you should do:

  1. Call us within 2 days of receipt of your product.
  2. Get the Return Authorization number (RAN) by completing the Return Request.
  3. Return the product within 10 days of when the RAN was issued.

What Geographic Entperprises WILL NOT DO:

  1. Accept any returns that are not pre-authorized or don't have a Return Authorization Number (RAN)
  2. Issue a RAN after 2 days after receipt of product
  3. Issue a RAN without a completed and signed Return Request
  4. Accept any return after 10 days after the RAN was issued
  5. Accept any product not in its original and re-sellable condition

Damaged Goods

If you receive a product with visible damage, call us immediately. If the damage is discovered before delivery, refuse it immediately. A replacement will be expedited and shipped to you as soon as possible.

Geographic Enterprises appreciates your assistance in processing any claim with the shipping carrier.

Return Authorization Number

All returns have a Return Authorization Number (RAN). Call your Client Service Representative. They will promptly process your request. Complete the Return Request and they will provide you with your RAN.

Any products returned without this number will not be accepted.


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